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  1.    #1  
    Bottom line: The Treo can protect itself via the Zero Out Reset.
    http://www.usatoday.com/news/nation/...-secrets_x.htm
  2. #2  
    Hah. Another use for our latest vaporware, SpouseCleanser 1.0.
  3.    #3  
    A lot of people would really pay dearly for a good SpouseCleaner (very catchy title).
  4. #4  
    Interesting article on USA Today. Hard reset does not offer sensitive info protection.

    http://www.usatoday.com/news/nation/...-secrets_x.htm

    Dawn
  5. #5  
    I recently got rid of a Treo 650 when I went to a 700p and I did the so called "zero out reset" before hand. It was certainly tricky to perform, but in the end everything looked clean and fine.

    When I gave it to the guy I was selling it to he asked if it came with any games. I told him that I could send a trial version of Bejeweled to him, and to show off its capabilities, I'd send it by Bluetooth. Imagine my surprise to see the 650 still report its device identity as before the reset!

    If this reset doesn't reset the Bluetooth device identity, what else is not being zeroed out?
  6. #6  
    <merged duplicate threads>
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
    <script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
    <a href="skype:wwgamble?call"><img src="http://mystatus.skype.com/balloon/wwgamble" style="border: none;" width="150" height="60" alt="My Skype status" /></a>
  7. Hicks's Avatar
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    #7  
    I wish I knew that when I sold my Treo 600 on eBay 18 months ago! Ah well, if they were going to mine it for sensitive information (bank details etc) I'm sure it would have happened already....

    I take it that software like Butler (remote kill pill feature) doesn't thoroughly delete information either?
    It's not that I'm so smart, it's just that I stay with problems longer- Albert Einstein.

    Palm M505> Palm Tungsten E> Treo 600> Treo 650> Treo 680> Sony Ericsson P1i (running Styletap BETA)> iPhone 3G 16GB

    Macbook Pro 2.4GHz Intel Core 2 Duo
  8. #8  
    Quote Originally Posted by Hicks View Post
    I wish I knew that when I sold my Treo 600 on eBay 18 months ago!
    According to this page in the Palm knowledgebase, the Treo 600 can't do one of these zero out resets. Instead, it looks like the battery disconnect reset is the way to go to delete everything there.

    Won't help much 18 months ago, sorry, but it may help someone today.
  9. hrlaser's Avatar
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    #9  
    The story about how the stardard hard reset does NOT completely wipe a Treo crossed the news wires a couple days ago and is featured in Annie's weekly Talkin' Treo 9/1/2006 column on our front page. Scroll down a ways and you'll learn what it's all about. This is scary stuff, folks.. before you even contemplate selling a used Treo on eBay, a regular hard reset won't cut it. Your data can be brought back with a piece of software. The four finger (or four handed) "zero out" reset is required to totally wipe the thing clean so nothing can be restored.

    Go read Annie's column, then read the links we added to the full news story about this. Treos aren't the only smartphones affected by this "a regular hard reset doesn't really wipe everything out" disease. This is important stuff if you're even considering selling a Treo to raise cash to buy a new(er) model.

    The zero out wipe is buried on Palm's site and not in the owners' manuals. BAD BAD thing for them to make this information so hard to find, but now that it's hit the wires and is being published broadly, more people will know about it. Short of smashing the phone with a sledgehammer, dropping it into a vat of Sulfuric acid, or driving over it with a truck, the zero out reset is the only non-destructive way to make SURE you personal stuff cannot be resurrected by whoever buys your used Treo.

    Who wouldda thunk?

    Harv
    Do NOT send email to harv at treocentral dot com - it will never reach me.. forwarding from that address to my real address was hijacked in early 2008, and I can't fix it.. send me a private message instead or email me directly at my RR address..
  10. #10  
    IMPORTANT...

    has any one been able to ZERO out a 700P??

    I was unable to. I believe the zero out instructions are for 650 only...not 700P
  11. #11  
    Quote Originally Posted by dutchtrumpet View Post
    IMPORTANT...

    has any one been able to ZERO out a 700P??

    I was unable to. I believe the zero out instructions are for 650 only...not 700P
    I'd like to know this too. Anyone also have a link for how to do it on the 650?
    Sprint Treo 700p, Sony UX/TX, u720,
    Edirol R-09, Mitsu PK 20, Mimio
  12. #12  
    Quote Originally Posted by southbound747 View Post
    I'd like to know this too. Anyone also have a link for how to do it on the 650?
    http://kb.palm.com/SRVS/CGI-BIN/WEBC...j(887)#zeroout
  13. #13  
    Palm III > HS Visor > Treo 600 > Treo 650 > Treo 750 > Treo Pro > PrePlus GSM

    "95% of all software issues are due to USER ERROR."
  14. #14  
    Quote Originally Posted by southbound747 View Post
    I'd like to know this too. Anyone also have a link for how to do it on the 650?
    I've done a video of how to do it. Since it's so tricky, I got it working on the second try.
    Flash demos, reviews of PDA and smartphone apps and contests at Palm Discovery . How to do Palm resets. T/T2/T3/Treo screws
  15. #15  
    It would be nice if they would store the data on some sort of generic, universal removable drive. That way you could remove it before selling it.
    Treo 600 > Treo 650 > Treo 700p > Treo 700wx -> Mogul -> Touch Pro
    You may like to flash, but your phone shouldn't. LED Killer
  16. #16  
    with all of the 8125s I had to swap out before I got one that works I wonder how much of my personal data is going to end up in someone's hands. (sigh)
    ---
    iPhone / Samsung Epix

    Current playtoys:
    Also: Treo 750 (Test phone) / Sony Ericcson w900 (unlocked for international travel)
  17. hrlaser's Avatar
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    #17  
    Quote Originally Posted by scottymomo View Post
    Whether it's old news or not is irrelevant. What's important is how many people who decide to sell a 650 and throw it up on eBay even know about the "zero out reset" at all?

    More people know now than knew a week ago due to it hitting the wire services this past week.

    And that's a good thing. If I was Joe Consumer Treo 650 owner and decided to sell it and upgrade to a 700, do you think I'd come here and search around for "how to do a hard reset to wipe your data that REALLY wipes your data because the hard reset in the manual doesn't really permanently wipe your data"?

    Palm should put the zero out reset instructions in the freakin' manual, not hide it on their Web site where it took Sherlock Holmes to find it.

    The fact that a regular hard reset doesn't do a total wipe and all your data can be resurrected with a single program is simply dangerous in more ways than one. Would you sell your Treo 650 as-is without erasing anything from it? All your email, SMS messages, other personal and sensitive and private information? Of course not, unless you're a total *****.

    Well Treo owners run the gamut from Uber-geeks to complete newbies and you can't expect everyone to know there's such a thing as a zero out reset just because you know about it. I'd wager fewer than 1% of 650 owners knew about it. This is something that needs to be widely publicized, and now it has, but even so, do you think 100% of potential 650 sellers read the wire story and know about it? Fat chance.

    Would you sell an expensive lightly used wallet or purse and leave everything in it? Money? IDs? CCs? All kinds of personal, private information? Of course not. Common sense tells you to empty it out first. A wallet is low tech. A 650 is high tech and the fact that the documented method of "emptying it out" doesn't really empty it out just plain wrong.

    Harv
    Last edited by hrlaser; 09/02/2006 at 11:37 AM.
    Do NOT send email to harv at treocentral dot com - it will never reach me.. forwarding from that address to my real address was hijacked in early 2008, and I can't fix it.. send me a private message instead or email me directly at my RR address..
  18. #18  
    All information buried on the Palm website is how to zero out reset for the 650 and earlier. Where do you find how to do it for the 700p?
  19. #19  
    Quote Originally Posted by hrlaser View Post
    Whether it's old news or not is irrelevant.
    Harv
    Agreed. Old news it may be, but I suffer from "information overload." I hear things and forget them.

    My treo 650 went to my wife after me and then after it was damaged we sent it back to lockline. God knows where it is. I am more convinced than ever that lockline is a waste of money. My information is worth more to me than the price of a new phone. I forgot about the zero reset and sent the 650 back to lockline. I am generally (and rightly so) kind of paranoid. I still have my original treo 600 and another 650. I also have most of my original palm units going back to 1996. Who knows what will be announced it another year that the zero out wasn't really a zero out after all?
    Sprint Treo 700p, Sony UX/TX, u720,
    Edirol R-09, Mitsu PK 20, Mimio
  20. #20  
    Quote Originally Posted by dutchtrumpet View Post
    Thanks Dutch.
    Sprint Treo 700p, Sony UX/TX, u720,
    Edirol R-09, Mitsu PK 20, Mimio
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