Sprint is charging for warranty repair....

RafRol · 06/16/2011, 10:31 PM

So my mother's Sanyo's screens went dead on her while on vacation. The phone works as new sans the main display and external caller-ID display. She comes home today and we went straight from JFK International to her local Sprint Corporate store expecting to get it replaced under warranty since the phone is under a year old and in mint condition (no signs of physical and/or water damage).

The first thing the Sprint rep asks is if I have it insured...

"No I don't, but it is under a year old."

She looks into our account and looks at me with a straight face while telling me they'll have to 'take it apart', see what's wrong, and charge me $35...

"The phone comes with a one year warranty"

She agreed that it indeed come with a one year warranty. Then she went and explained that that is the manufacturer's warranty. Therefore, I have to get in touch with Sanyo and deal with them directly.

So to make an already long story short, I should have had the Sprint Extended Service and Repair Program, which is an additional $4 per month ($48/year) for having the convenience of taking my phone to Sprint for issues instead of mailing the phone to the manufacturer.

From what I can tell, it looks like this policy started last December.

So much for a being a Sprint Premier Customer.

You've been warned.

Cantaffordit · 06/16/2011, 10:32 PM

that change happened quite a while back.

RafRol · 06/16/2011, 10:39 PM

Quote:

Originally Posted by Cantaffordit

that change happened quite a while back.

Quite a while back as in December? Or even further back? She got her phone late July of last year, we won't told that 'if you don't get the ESRP, you'll get charged $35 for service."

Tonylmiller · 06/17/2011, 07:05 AM

Yes, Sprint doesn't warranty the phone for a year. Sanyo does that. You have to deal with Sanyo after 30 days.

Syndil · 06/17/2011, 09:25 AM

I thought it was always that way if you didn't have ESRP. That is how most companies operate. If it's past the return period, the warranty is handled by the manufacturer.

phillyeagles36 · 06/17/2011, 10:39 AM

Quote:

Originally Posted by Syndil

I thought it was always that way if you didn't have ESRP. That is how most companies operate. If it's past the return period, the warranty is handled by the manufacturer.

Get total equipment protection for now 8 bucks a month (used to be $7).

06/16/2011, 10:31 PM	#1 (permalink)
RafRol Member Join Date: Jun 2009 Location: Connecticut Posts: 548 Likes Received: 10 Thanks: 882 Thanked 200 Times in 122 Posts	Sprint is charging for warranty repair.... So my mother's Sanyo's screens went dead on her while on vacation. The phone works as new sans the main display and external caller-ID display. She comes home today and we went straight from JFK International to her local Sprint Corporate store expecting to get it replaced under warranty since the phone is under a year old and in mint condition (no signs of physical and/or water damage). The first thing the Sprint rep asks is if I have it insured... "No I don't, but it is under a year old." She looks into our account and looks at me with a straight face while telling me they'll have to 'take it apart', see what's wrong, and charge me $35... "The phone comes with a one year warranty" She agreed that it indeed come with a one year warranty. Then she went and explained that that is the manufacturer's warranty. Therefore, I have to get in touch with Sanyo and deal with them directly. So to make an already long story short, I should have had the Sprint Extended Service and Repair Program, which is an additional $4 per month ($48/year) for having the convenience of taking my phone to Sprint for issues instead of mailing the phone to the manufacturer. From what I can tell, it looks like this policy started last December. So much for a being a Sprint Premier Customer. You've been warned. __________________ Visor/Sprint Springboard Expansion Module > Visor Platinum > Tungsten E > Centro (work) > Palm Pre
	Liked by

06/16/2011, 10:32 PM	#2 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	that change happened quite a while back. __________________ . Some people say "If you can't beat them, join them". I say "If you can't beat them, beat them", because they will be expecting you to join them, so you will have the element of surprise.
	Liked by

06/17/2011, 07:05 AM	#4 (permalink)
Tonylmiller Homebrew Developer Join Date: Jan 2005 Location: Huntsville, Alabama Posts: 2,417 Likes Received: 4 Thanks: 7 Thanked 140 Times in 42 Posts	Yes, Sprint doesn't warranty the phone for a year. Sanyo does that. You have to deal with Sanyo after 30 days.
	Liked by

06/17/2011, 09:25 AM	#5 (permalink)
Syndil Member Join Date: Oct 2010 Location: Jeffersonville, IN Posts: 1,393 Likes Received: 86 Thanks: 47 Thanked 242 Times in 161 Posts	I thought it was always that way if you didn't have ESRP. That is how most companies operate. If it's past the return period, the warranty is handled by the manufacturer. __________________ Touchscreens are a fad.
	Liked by

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