02/08/2011, 12:27 AM
I tried this today today, and I was also getting frustrated about the same problem everyone else seems to be having. I also got the message about Novacom not being installed every time I launched the program, and after installing, it would never see my Pre.
I looked further into the problem, and I noticed that the 64-bit Novacom was being installed, but Java is 32-bit on my computer. Assuming that Novacom was running in a separate process rather than being loaded by the 32-bit process, I copied the Palm directory from Program Files to Program Files (x86) where Java would see it. Voila! Everything works.
For those of you having trouble, I suggest trying this:
Copy "C:\Program Files\Palm, Inc" to "C:\Program Files (x86)\Palm, Inc" and try again. Hope that helps!