WebOS Quick install still wont work after troubleshooting

HaydenDavey · 05/01/2010, 09:02 PM

ive tired all the steps for the trouble shooting in the quick install thread and it still wont work?
what can i do?

santos · 05/01/2010, 09:05 PM

How about by telling us what the problem is? "It still won't work" is very vague.

HaydenDavey · 05/01/2010, 09:20 PM

oh right sorry,
it just says no device connected and wont recognize me pre

Popper668 · 05/01/2010, 09:23 PM

is developer enabled? restart your computer.

hrdcamjc · 05/01/2010, 09:45 PM

ive done both and neither work.. im using windows 7.. i tried the manual installation method of installing novacom (unzipping doctor file and modifying it but still cannot get it to work properly). Does anyone have the pre-edited file that would allow me to install novacom on my pc properly.

Cantaffordit · 05/01/2010, 09:49 PM

restart phone completely before you connect it to the computer.

makkke sure your cable is a palm cale (or blackerry - they aren't all the same)

try putting it is usb mode to see if your pc can see it as a flash drive.

I've found that the restart isn't recognized if the phone isn't disconnected, and some of my cheap cables aren't pinned completely and don't work.

HaydenDavey · 05/01/2010, 09:50 PM

I've restarted pre and computer. I'm using windows 7, if that matters ? It works in usb mode

hrdcamjc · 05/01/2010, 11:24 PM

I just figured it out after days of trying.....
1. Open web os quick install
2. Options, attempt novacom reinstallation..
3. Go to your Local C: drive find the Palm inc folder
4 inside that folder should be a Novacom folder...
5. Go inside the Novacom folder, Click DPinst and install
6. Restart your computer..
7. Report back

elziejl · 05/02/2010, 08:42 AM

I'm sorry to post yet another question about this issue, but I'm going out of my mind trying to get this to work. I've read every thread I can find and tried everything without success:
-- I've used 3 different computers with 3 different operating systems (win xp, win 7, and Mac OS 10.5.8)
-- I've reinstalled Novacom countless times. I have confirmed that is running "services.msc"
-- I've used 2 different palm cables in multiple usb ports (no hubs)
-- I've taken my pre in and out back into developer mode 3 times.
-- I've made sure my Java is updated
-- I've deleted and restarted webos quick install multiple times. I've rebooted my pre and computer multiple times.
-- I select "Just charge"
-- I've gone in to c:/Program Files/Palm, Inc/novacom and run the driver program and restarted the computer
-- I've selected "USB Device" under File-->Options

I'm using a Verizon Pre Plus. Any ideas?

Cantaffordit · 05/02/2010, 08:47 AM

are you in developer mode? I haven't heard you say you are in dev mode.

hk-usp45 · 05/02/2010, 12:51 PM

Quote:

Originally Posted by elziejl

I'm sorry to post yet another question about this issue, but I'm going out of my mind trying to get this to work. I've read every thread I can find and tried everything without success:
-- I've used 3 different computers with 3 different operating systems (win xp, win 7, and Mac OS 10.5.8)
-- I've reinstalled Novacom countless times. I have confirmed that is running "services.msc"
-- I've used 2 different palm cables in multiple usb ports (no hubs)
-- I've taken my pre in and out back into developer mode 3 times.
-- I've made sure my Java is updated
-- I've deleted and restarted webos quick install multiple times. I've rebooted my pre and computer multiple times.
-- I select "Just charge"
-- I've gone in to c:/Program Files/Palm, Inc/novacom and run the driver program and restarted the computer
-- I've selected "USB Device" under File-->Options

I'm using a Verizon Pre Plus. Any ideas?

What anti virus program do you have? I have almost the same problem, at home I can not connect, at work everything works fine.

Cantaffordit · 05/02/2010, 12:57 PM

are you in developer mode? it wont work unless you are....

HaydenDavey · 05/02/2010, 08:25 PM

yeah im in dev mode

elziejl · 05/04/2010, 02:50 PM

On my laptop I have AVG. At work we have Norton. On my mac there is no antivirus software. I do have developer mode mode turned on. The fact that I have the same problem on 3 different computer setups makes me think it's more likely to be an issue with my device, but I can't think what it would be. I've tried turning developer mode on, turning it back off, then turning it back on again to no avail.

elziejl · 05/08/2010, 06:01 AM

It's working now! I deleted and reinstalled webOS Quick Install on my mac. Then I turned off developer mode and then turned it back on again. Now it works. I don't know why this worked this time (I've done the same thing before), but I'll take it.

Lucky1 · 07/23/2010, 11:20 AM

So... I have actually tried each step given by the members & what was told of me from the instructions... yes I'm DV mode, yes I've restarted comp & pre multiple times, re-installed the Novacomd =X's, Ive had a friend even go over everything & still I'm app less... ughh!!!

hk-usp45 · 07/24/2010, 12:14 AM

Quote:

Originally Posted by Lucky1

So... I have actually tried each step given by the members & what was told of me from the instructions... yes I'm DV mode, yes I've restarted comp & pre multiple times, re-installed the Novacomd =X's, Ive had a friend even go over everything & still I'm app less... ughh!!!

Did you try another computer? For example, for me WebOSQI is working only at work, and at home it doesn't with the same cable and phone.

Achill3s · 07/24/2010, 03:05 AM

<<Moved Thread>>

05/01/2010, 09:02 PM	#1 (permalink)
HaydenDavey Member Join Date: Sep 2009 Posts: 42 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	WebOS Quick install still wont work after troubleshooting ive tired all the steps for the trouble shooting in the quick install thread and it still wont work? what can i do?
	Liked by

05/01/2010, 09:05 PM	#2 (permalink)
santos Member Join Date: May 2008 Posts: 582 Likes Received: 0 Thanks: 13 Thanked 50 Times in 41 Posts	How about by telling us what the problem is? "It still won't work" is very vague.
	Liked by

05/01/2010, 09:20 PM	#3 (permalink)
HaydenDavey Member Join Date: Sep 2009 Posts: 42 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	oh right sorry, it just says no device connected and wont recognize me pre
	Liked by

05/01/2010, 09:23 PM	#4 (permalink)
Popper668 Member Join Date: Sep 2009 Location: look behind you Posts: 80 Likes Received: 0 Thanks: 113 Thanked 8 Times in 5 Posts	is developer enabled? restart your computer. __________________ EOM
	Liked by

05/01/2010, 09:45 PM	#5 (permalink)
hrdcamjc Member Join Date: Jun 2009 Location: New York Posts: 215 Likes Received: 0 Thanks: 133 Thanked 19 Times in 14 Posts	ive done both and neither work.. im using windows 7.. i tried the manual installation method of installing novacom (unzipping doctor file and modifying it but still cannot get it to work properly). Does anyone have the pre-edited file that would allow me to install novacom on my pc properly. __________________ Are bad people born that way? Or did something go terribly wrong?
	Liked by

05/01/2010, 09:49 PM	#6 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	restart phone completely before you connect it to the computer. makkke sure your cable is a palm cale (or blackerry - they aren't all the same) try putting it is usb mode to see if your pc can see it as a flash drive. I've found that the restart isn't recognized if the phone isn't disconnected, and some of my cheap cables aren't pinned completely and don't work.
	Liked by

05/01/2010, 09:50 PM	#7 (permalink)
HaydenDavey Member Join Date: Sep 2009 Posts: 42 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	I've restarted pre and computer. I'm using windows 7, if that matters ? It works in usb mode
	Liked by

05/01/2010, 11:24 PM	#8 (permalink)
hrdcamjc Member Join Date: Jun 2009 Location: New York Posts: 215 Likes Received: 0 Thanks: 133 Thanked 19 Times in 14 Posts	I just figured it out after days of trying..... 1. Open web os quick install 2. Options, attempt novacom reinstallation.. 3. Go to your Local C: drive find the Palm inc folder 4 inside that folder should be a Novacom folder... 5. Go inside the Novacom folder, Click DPinst and install 6. Restart your computer.. 7. Report back __________________ Are bad people born that way? Or did something go terribly wrong?
	Liked by

05/02/2010, 08:42 AM	#9 (permalink)
elziejl Member Join Date: Dec 2007 Posts: 8 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	still getting "no device detected" I'm sorry to post yet another question about this issue, but I'm going out of my mind trying to get this to work. I've read every thread I can find and tried everything without success: -- I've used 3 different computers with 3 different operating systems (win xp, win 7, and Mac OS 10.5.8) -- I've reinstalled Novacom countless times. I have confirmed that is running "services.msc" -- I've used 2 different palm cables in multiple usb ports (no hubs) -- I've taken my pre in and out back into developer mode 3 times. -- I've made sure my Java is updated -- I've deleted and restarted webos quick install multiple times. I've rebooted my pre and computer multiple times. -- I select "Just charge" -- I've gone in to c:/Program Files/Palm, Inc/novacom and run the driver program and restarted the computer -- I've selected "USB Device" under File-->Options I'm using a Verizon Pre Plus. Any ideas?
	Liked by

05/02/2010, 08:47 AM	#10 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	are you in developer mode? I haven't heard you say you are in dev mode.
	Liked by

05/02/2010, 12:57 PM	#12 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,149 Likes Received: 958 Thanks: 3,804 Thanked 3,910 Times in 2,776 Posts	are you in developer mode? it wont work unless you are....
	Liked by

05/02/2010, 08:25 PM	#13 (permalink)
HaydenDavey Member Join Date: Sep 2009 Posts: 42 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	yeah im in dev mode
	Liked by

05/04/2010, 02:50 PM	#14 (permalink)
elziejl Member Join Date: Dec 2007 Posts: 8 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	On my laptop I have AVG. At work we have Norton. On my mac there is no antivirus software. I do have developer mode mode turned on. The fact that I have the same problem on 3 different computer setups makes me think it's more likely to be an issue with my device, but I can't think what it would be. I've tried turning developer mode on, turning it back off, then turning it back on again to no avail.
	Liked by

05/08/2010, 06:01 AM	#15 (permalink)
elziejl Member Join Date: Dec 2007 Posts: 8 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	It's working now! I deleted and reinstalled webOS Quick Install on my mac. Then I turned off developer mode and then turned it back on again. Now it works. I don't know why this worked this time (I've done the same thing before), but I'll take it.
	Liked by

07/23/2010, 11:20 AM	#16 (permalink)
Lucky1 Member Join Date: Nov 2009 Location: Brooklyn, New York Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	WebOS Quick install still wont work after troubleshooting So... I have actually tried each step given by the members & what was told of me from the instructions... yes I'm DV mode, yes I've restarted comp & pre multiple times, re-installed the Novacomd =X's, Ive had a friend even go over everything & still I'm app less... ughh!!!
	Liked by

07/24/2010, 03:05 AM	#18 (permalink)
Achill3s Forum Moderator Join Date: Jul 2009 Posts: 2,999 Likes Received: 59 Thanks: 262 Thanked 539 Times in 392 Posts	<<Moved Thread>> __________________ Achill3s' Palm Pre: Modded and patched to death!!
	Liked by

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