I have been struggling with the same problem. Here is a short summary of my travails:
Originally Posted by sesecrets
I have now tried to install Novacom on three separate computers. Windows 7 Professional, XP Professional and XP Home, all 32-bit. The install hung and failed each time. At this point, the only common denominator I have is the wireless router or the Comcast cable signal.
On my oldest PC (XP Home, 32-bit), I got a message on the Novacomm Google download page that my MSIE version 7 browser was incompatible and that I should download with Firefox or Chrome. I tried Firefox on that oldest PC and the install still hung. So, I tried Chrome on my newest PC (Windows 7, 32-bit). That's not working either. I installed WebOS Doctor 3.05 using Chrome. This time I tried to select the WebOS Doctor files for the Novacom install. The select files installer is looking for a .jar file and there isn't one it can find in any of the subdirectories of the WebOS Doctor folder. So, how did people who used the select files option in the Novacom installer do it? I must be doing something wrong. I'm just downloading and extracting the WebOS Doctor on my PC. Do I have to have the TP connected to the PC in USB mode at the same time? In following the instructions, there isn't a step for hooking the TP and PC together at this stage. Do I need to run WebOS Doctor one time to get the .jar file? I'm reluctant to do that.
In reading this thread I have three major questions. Why can't I find a .jar file in the WebOS Doctor? Where can I find a novacom.exe file I can download, as one poster suggested? Did any of the earlier posters having the same problems find a solution? (None seem to have been posted) And, what was it?