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fussnfeathers · 03/05/2010, 10:19 PM

Four trips, none of them to buy a phone, mind you. I did look, and ask, though. I like to make salespeople trip over themselves for fun.

Green Mountain Plaza
324B Us Route 7 S
Green Mountain Plaza
Rutland, VT 05701

Display 3
Salesperson Knowledge 3-ish. Changed depending on who was there.
Sales Effort 2/3

Comments......

Take the Effort part with a grain of salt. The first time I was in, I was looking for a headset for my 650, which has a 2.5mm stereo jack. The salesman was rather helpful, probably too much, I already had a good idea of what would work, even though they were not Palm products. The manager, though, that girl had zero clue, treated the poor guy like an idiot, pretty much drove me out of the store. Obviously, no sale there.

Second time, I was just killing time, kinda poking at new phones, was actually giving thought to switching, since my family all used Verizon. Save on bills, and all that. Manager from the previous visit had been replaced, thankfully, but the salesman was quite new, kinda got lost when I started asking more technical questions (i.e. beyond "how do you make and end a call" stuff). He at least had the sense to get one of the repair guys to give me a hand. No sale, and I did tell the guy that, but he still answered questions. Good call on his part.

Third time in, I was actually there with my mom. My sis had just given her her old flippy, mom wanted to transfer the number from her old phone to the new old phone. Took a sec, she had to order a new battery as well, we knew that going in, but smooth sailing. They even gave her written instructions on how to do this online, next time, rather than waiting in line for a teenybopper asking multiple times if her text messages coould be saved. Nice.

Fourth time, just after the Pre Plus hit, looking to see if they had any better cases than my generic holster holdover from a couple Treo's ago. They didn't. Didn't have the Pre, either. Or the Droid. Small store in a small town. They could order one, of course. The Sprint store here is about the same. Repairs mainly, didn't have a touchstone, but they did explain that they didn't sell many Pre's. In all fairness, the Sprint store manager offered to pick one up on his way from NY, he rotated between two stores, so it might be a couple of days, but no shipping. Verizon offered about the same (was looking for a second, thought they might have one in back), get a store employee to drive one over from a larger store in Glens Falls. Nah. Not bad, this time, nothing special, but they did offer a passable solution to something they couldn't provide right that second.

Last visit, the salesguy asked to see my Pre, since they hadn't been on the short list, got the chance to show him a quick and dirty tour. He was impressed, thanked me, now he could answer all those questions people were calling with. Hard to sell a phone if you walk past it to another one, even harder if you don't have the phone in the first place to learn on. A for effort for that guy.

03/05/2010, 10:19 PM	#20 (permalink)
fussnfeathers Member Join Date: Sep 2007 Posts: 664 Likes Received: 0 Thanks: 5 Thanked 44 Times in 38 Posts	Four trips, none of them to buy a phone, mind you. I did look, and ask, though. I like to make salespeople trip over themselves for fun. Green Mountain Plaza 324B Us Route 7 S Green Mountain Plaza Rutland, VT 05701 Display 3 Salesperson Knowledge 3-ish. Changed depending on who was there. Sales Effort 2/3 Comments...... Take the Effort part with a grain of salt. The first time I was in, I was looking for a headset for my 650, which has a 2.5mm stereo jack. The salesman was rather helpful, probably too much, I already had a good idea of what would work, even though they were not Palm products. The manager, though, that girl had zero clue, treated the poor guy like an idiot, pretty much drove me out of the store. Obviously, no sale there. Second time, I was just killing time, kinda poking at new phones, was actually giving thought to switching, since my family all used Verizon. Save on bills, and all that. Manager from the previous visit had been replaced, thankfully, but the salesman was quite new, kinda got lost when I started asking more technical questions (i.e. beyond "how do you make and end a call" stuff). He at least had the sense to get one of the repair guys to give me a hand. No sale, and I did tell the guy that, but he still answered questions. Good call on his part. Third time in, I was actually there with my mom. My sis had just given her her old flippy, mom wanted to transfer the number from her old phone to the new old phone. Took a sec, she had to order a new battery as well, we knew that going in, but smooth sailing. They even gave her written instructions on how to do this online, next time, rather than waiting in line for a teenybopper asking multiple times if her text messages coould be saved. Nice. Fourth time, just after the Pre Plus hit, looking to see if they had any better cases than my generic holster holdover from a couple Treo's ago. They didn't. Didn't have the Pre, either. Or the Droid. Small store in a small town. They could order one, of course. The Sprint store here is about the same. Repairs mainly, didn't have a touchstone, but they did explain that they didn't sell many Pre's. In all fairness, the Sprint store manager offered to pick one up on his way from NY, he rotated between two stores, so it might be a couple of days, but no shipping. Verizon offered about the same (was looking for a second, thought they might have one in back), get a store employee to drive one over from a larger store in Glens Falls. Nah. Not bad, this time, nothing special, but they did offer a passable solution to something they couldn't provide right that second. Last visit, the salesguy asked to see my Pre, since they hadn't been on the short list, got the chance to show him a quick and dirty tour. He was impressed, thanked me, now he could answer all those questions people were calling with. Hard to sell a phone if you walk past it to another one, even harder if you don't have the phone in the first place to learn on. A for effort for that guy.