Originally Posted by Dic Doc:
I am now about to receive my second refurb replacement. I don't mind so much getting a refurb, but I do mind having no phone for 48 hours (they overnight it to my work address). I can't believe you have been through 7 replacements!!! At what point can you say, "I want a new phone, and I want it today before I leave the store." Anyone had any success with that?
I have not and I have been pretty patient with them. If my 8th replacement (9th overall phone) is not up to par, I will do just that. I have heard some people get some success with asking about Sprint's multiple exchange policy. Basically, if you have exchanged a phone multiple times they can replace it at their discretion. However, I think that is up to the employee and the manager you are dealing with. I really want to get a phone that I can stop worrying about. I have not fully tweaked my phone because I don't want to have to keep redoing all of these modifications. My patience is almost about out though.