Originally Posted by cooper1010:
this is my 3rd phone (2nd replacement) and the 1st replacement synched up fine, so i'm assuming backup was working.
the first thing i did when i got this one was update to the latest firmware (1.2.1?)
i'm no business man or anything, so this isn't the end of the world for me, but it sure is a pain in the butt.
Well if you did a full erase then I don't know what else can help. You could try another full erase.
For the time being, I would disable the backup feature until you can speak to someone at Palm about your issue. That way it won't overwrite whatever data is stored there.