I purchased four Pre's on opening day. Three of them worked, one wouldn't get passed the opening screen and was replaced at the store.

Since then, I have exchanged three of them for various reasons:
Mine- Dead pixel
Wife's - Microphone stopped working, all people could hear was Charlie Brown teacher
Son's- Power switch stopped working (he abused his phone, it was scratched up, etc -- he is 14 after all)

I took first replacement back to retailer I bought it at, and was advised I had to take it to a repair center. From that point forward, I took them all to the repair center store.

All three of them, they pulled up my account, verified when they were purchased, and ordered refurb phones no questions asked. My son is the only one with the damage insurance, and they didn't even ask about it or charge me for it since they could see that the power button didn't work. They told me they are under "orders" from Sprint/Palm not to try to "fix" any of the phones, to just order a refurb.

The ONLY complications with exchanging phones is that you lose your personal settings. Not all of them, but some. It's just a mild pain. Before you exchange your phone, make sure to connect it to your computer, put it in USB mode, and copy everything from your phone to your computer. When you get your new one, do the same thing and put everything back on your Pre.

All your pictures, ringtones, etc, will be restored (but not selected, you still have to do that). All of your contacts and calendars will be restored too. If you use the Palm profile, it will be restored when you log in to your profile. If you have Google accounts, the Palm back up knows this too and restores all your Google data too.

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