So I went into the o2 shop today to get my pre exchanged. On the way in I checked out the two demo units they had on display. One was as bad as mine but the other was pretty solid as I had expected mine to be.

After some discussion another pre was produced which still had a bit of play when closed which I wasn't happy with. The assistant stated that they had been authorised to exchange my pre but I had to be happy with the one I left the store with as they would not exchange it again.

The assistants in the store seemed to believe that it was it was supposed to be and that other slider phones have the same effect.

After some more discussion ending with me stating I would take a punt on the next pre they produced as they said they wouldn't open everyone in the shop. They got another from the back and this was as solid as the other demo unit. (I'm not sure what I would have done if it hadn't have been)

I am grateful that both of the display models weren't effected as I do not believe they would have exchanged it at all let alone open a second.

So I performed a full erase and swapped pre's signed in on the new one and updated to 1.1.3 and was up and running again.

On a positive note the palm restore function worked smoothly and I now have a pre that I am happy with that feels right in my hand.

Unfortunately it wasn't the greatest customer service I had ever experienced so I'm not sure if o2 are going to be as willing to exchange pre's with this defect as sprint seem to have been.

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