I have received 6 replacement phones (lucky number 7! ... sort of. Few dead pixels and slider oreo but dealing with it). Anyway, one thing that I have learned is how to recover my Palm profile data specifically pertaining to information stored in apps to link contact information. Almost every time I received a refurb I lost my Palm profile information in the process, specifically the contacts and memos.
Here is what I learned. The refurb normally was on an older version of WebOS (normally 1.0.2 or 1.0.3). This caused something not to transfer over to the phone. Makes sense if they updated certain items pertaining to certain apps. Anyway, to recover this data I just followed a couple simple steps.
- Upgrade your phone to the current WebOS software version
- Once phone is finished upgrading and reboots, do a full erase
- Reactivate your phone and log into your profile
- Wait for the phone to reboot and all of you palm profile data should be restored
So far this has worked the 4 times I have needed it to. Originally while in the sprint store, my contacts were not loaded from my exchange server. I think the settings just weren't saved or something like that. I told them this process I would undertake and they let me leave the sprint store. Ultimately, if it didn't work I was just going to restore things manually. Anyway, hopefully this can help someone else who is having issues.