Hello All,

Trying to get some help. I have read all the other posts but don't see one solution.

I exchanged my Palm PRE yesterday for a new one because the slide broke. When I signed into my Palm Profile on the new phone (after forgetting my password and creating a new one) none of my contacts, calendar, tasks, or memos transferred to the new phone. The only thing that transferred over was 4 applications (Accuweather, Mileage Monitor, Pandora, Wordace).

Radio shack couldn't figure it out and they now have my old pre with my 380 contacts and complete calendar on it (they are holding it for me temporarily and say they won't reset it). I spent 45 minutes on the phone with Sprint yesterday and they couldn't help and told me to call Palm. I called Palm today and after 30 minutes and several resets and logging back in they put in a 'data loss' claim and escalated me to a Level 3 technician? I am now waiting for the Level 3 technician to call me back which could happen this week!

Questions:

1. Can I go back to radio shack, get my old PRE back (assuming they kept their word and didn't reset it or send it back already) and then do a data cable transfer from old pre to new pre?

2. If not, can I go online somehow and get the information from my Palm Profile and print it, or get it to gmail, or hotmail and into my new Pre that way?

3. In not, can I re-activate my old Palm Pre (assuming contacts are still in it lol) and then upload from the phone to my own computer to gmail, hotmail etc so that I don't lose my contacts and calendar?

Any suggestions or pointing me to the right posts on here would be appreciated.

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