Originally Posted by pomokey:
I had a similar experience as ChemEngr.... except I was within my 30 days. my phone has a serious gap between the two halves, and is extremely lose. I explained that I had seen other peoples phones which were solid and tight. the guy at the store said that since it wasn't affecting the 'functionality' of the phone, that they would not replace it.
unfortunately, it's the only sprint store within a >50 mile radius of where I live(that's as far as the sprint store locator will go). I will be going to chicago in a few weeks, so I might give a few of those sprint stores a try.
I had a similar problem at a corporate store and actually made a thread about it on this forum.
From what I learned, it really depends on the Manager and their personality. I went to another store after filing a complaint with CS and had no problem.
In fact, the manager at the other store was very quick to offer me a replacement and was very friendly.