Originally Posted by ScrapMaker:
Not trying to downplay your experience, but this is pretty standard at Sprint. I've been getting service like this, or better for 10 straight years.
I've not had great service at my local Sprint store. I went in 26 days
after purchase of the Pre and calmly showed em the start of the Oreo
problem and generally loose and sticking slider, and that I'd like it
replaced with new build unit. They told me that they can't replace it
with anything other than what's in the store and they only have old
inventory and won't have new build units until the old are sold (which is
all a lie because we know they can order them, as the OP confirms).
Then they topped it off by showing me that one of the employees
had just bought their own Pre the day before, and that its slider
was also loose (as though that made it ok). I told em that was an
unacceptable excuse and then things got a little heated. They told me
the manager was on vacation but would be back in a couple days
and they swore up, down and sideways they'd have him call me (to get
me out of the store) before the 30 days passed. Of course the manager didn't call, and
I ended up having to go out of town for a few days, so the 30 days since purchase
passed with no replacement.
I really really dislike fighting stupid battles like this, and haven't had the
energy to back for more abuse from Sprint store employees.
ian