Quote:
Originally Posted by ChemEngr
Nope. My son's phone developed the same exact cracking issue. My first call was to Palm and they suggested I go to a Sprint store and they should swap it out. So I go to the Sprint store and the rep said they can't do anything because it was cosmetic. I argue that this is not normal wear and tear for a 3-mo old phone. She said that if it's not a hardware failure, they are hard pressed to replace it. So I'm calling Palm back tomorrow and ***** about their crappy manufacturing process. If that doesn't get me anywhere, I have a sure fire way of making the hardware fail!  |
Keep going to other stores until you get the answer you want. Be firm, but not rude. Keep on the point of you not being the only customer experiencing premature wear (cracks, oreo, etc). Drive home the point of you being an early adopter and the initial batch had terrible quality control. And, like I said, currently the store near me is doing that "give me 5" thing, I think the employees are more likely to cater to you right now and actually do all they can. Have you tried recently?