Not trying to downplay your experience, but this is pretty standard at Sprint. I've been getting service like this, or better for 10 straight years.

I replaced my HTC touch 8 times over 2 years and never paid a dime. Replacements were always instant, in-store. If I did not pay for TEP
There were several times where I might have had to wait a few days like you did in this post.

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