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Member: larnapp
at: 01:39 PM 09/14/2009
For those of you who regularly post things like, 'why don't you just go back to the Treo?' or 'Don't hang out here if you just want to complain,' if you want to know why people really post complaints, consider this:
Many of us feel that the Palm Pre and/or Sprint is the best possible phone option, so we bought one. "Best possible" doesn't necessarily mean flawless and some of us feel compelled to continue pushing Palm to improve what we perceive as shortcomings, until they're resolved. -- Granted, there are some outrageous complaints that push the boundaries of what people should expect in a phone (12mp camera, videoconferencing, complete waterproofing, fingerprint recognition, etc.) and I would expect the forum regulars here would rightfully shut those people down in a hail of bullets and flames.

But something that many of us recognize is, THIS is the most active, worthwhile Pre-related forum out there. On these threads I've found myself asking questions, answering questions, helping others, being helped, complaining, and explaining. For example, in one thread where the subject was how slow and clumsy just entering an appointment into the calendar is, (even though I agree it's generally very slow and clumsy) I was able to post a tip I read in a different thread here, about how you can use Google's capabilities and just text an appointment into your calendar after a 1-time setup. A very cool feature.

Another side effect of posting here is that, 1) developers might see what people want fixed via hacks, patches, or as a separate new app; 2) power users who have come up with various work-arounds might offer some helpful tips; or 3) maybe even Palm's own engineers might swing by and read what people are saying about the Pre. (Honestly, they'd be foolish to not have somebody regularly watching the single most active Forum all about their product. It's free research from power users and even if they don't read every post in every thread, they can get a general sense of what's important to users.)

Give me a thread that praises the Pre's web experience or multi-tasking, and I'll agree with it enough to make a ****** proud. Give me a thread that expresses a problem with Palm's total lack of concern for the PIM or other similar industry-standard features that are focused on productivity, and I'll chime in there too.

So you can either consider that there might actually be some value in complaining about Pre shortcomings, or you can just keep complaining about the complainers. Your choice.