Originally Posted by jack87:
I had a very similar issue it was having trouble connecting to the sprint internet network. it might of been a fluke but doing a ##RTN# then scrolling down to reset fixed it for me. you do need the msl code or whatever it is called.. unique for each device and only sprint has access to it if you call them and say you have been told to call CS to do an RTN reset they should know what you are talking about and ask them for the msl code to be able to do the reset. as for doing ##RTN# without being able to access the phone app is tricky right? not so much just hit ## on your keyboard at i think the palm login screen if i remember right. keep in mind most sprint store reps dont know that and they will tell you your phone is dead and you need to change it. they are full of chit
good luck
Fortunately, I already have the MSI Code handy
So.... I'll try that now, and report back in a few minutes.
Thanks!