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Tips and pointers for success! The Art of Handling Customer Service Reps and Managers
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Member:
a dumb cat
at: 10:00 PM 07/11/2009
Perhaps my math needs a bit more explaining. Hopefully this will make more sense (not being sarcastic, I just know I wrote it up pretty quickly):
I start with a zero balance before purchasing anything:
Balance: $0
Touchstone 2-pack listed for $70, which I charged to my card
Balance: -$70
Store refunded my original purchase
Balance: $0
Store ALSO gave me a $70 gift card
Balance: +$70
Purchase Touchstone 2-pack from Palm.com ($140)
Balance: -$70
So in the end, I ended up profiting by $70, which I will of course have to use in store. But this made up for the difference when I purchased the Touchstone 2-pack from the Palm website.
Yes, I realize that I will be spending $140 total, but it is made up by getting, essentially, $70 worth of free BB merchandise in the future.
I hope this makes more sense. Let me know if it needs more explaining.
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