The option to cancel is part of the contract. I just asked to exercise that clause in the contract. I started the new thread in order not to cloud up the positive review thread on the Palm Pre battery life.

To clear up the above info, here is my transcript with Sprint chat:

07/08/2009 03:37:08PM System: "Please hold and the next available agent will be with you shortly."
07/08/2009 03:37:15PM Session Started with Agent (Mirelys)
07/08/2009 03:37:15PM System: "Thank you for contacting Sprint. My name is Mirelys. In order to assist you; may I please have your first and last name as well as the reason for your chat today?"
07/08/2009 03:37:48PM Bunker: "Michael Bunker. My wife accidentally smashed her Samsung Highnote and I need to know what my options are."
07/08/2009 03:38:17PM Agent (Mirelys): "I would be more than happy to assist you with this today."
07/08/2009 03:38:27PM Agent (Mirelys): "Just one moment while I access your account, please."
07/08/2009 03:40:14PM Agent (Mirelys): "Help us ensure you receive important news and promotional alerts when you???re eligible for special savings! The email address we have on file for you is: bunker**********k@hotmail.com."
07/08/2009 03:40:46PM Bunker: "that is correct"
07/08/2009 03:41:26PM Agent (Mirelys): "May I please have the ********** digit mobile number this is in reference to?"
07/08/2009 03:41:43PM Bunker: "*******************"
07/08/2009 03:42:29PM Agent (Mirelys): "Thank you for that information, Michael. One moment while I review your account, please."
07/08/2009 03:44:19PM Agent (Mirelys): "Just one more moment, please."
07/08/2009 03:46:40PM Agent (Mirelys): "I appreciate your patience. I am still researching the information you requested."
07/08/2009 03:48:13PM Agent (Mirelys): "It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?"
07/08/2009 03:48:25PM Agent (Mirelys): "I'm sorry, please disregard."
07/08/2009 03:48:33PM Bunker: "lol thanks"
07/08/2009 03:51:55PM Agent (Mirelys): "Michael, I have thoroughly reviewed your account and I see that neither of the lines on your account have a savings off a device upgrade available and that the line in question did not have the Total Equipment protection plan on the line to cover any dama"
ges to the device.
07/08/2009 03:52:23PM Bunker: "Yes. So what options do I have"
07/08/2009 03:53:50PM Agent (Mirelys): "At this time, the only options you have to have your device replaced is purchasing a new device for her line at full retail cost."
07/08/2009 03:54:36PM Bunker: "Can I just drop her line altogether and change my plan to the Everything Data for the Pre only?"
07/08/2009 03:55:27PM Agent (Mirelys): "You do have that option, however, because it have been more than ********** days since the line was activated, you may be liable for the $********** early termination fee."
07/08/2009 03:56:14PM Bunker: "Ok, so what is the cheapest phone I can purchase, and can I then just keep the Everything Data for the Pre and put her on the **********.********** plan?"
07/08/2009 03:57:00PM Agent (Mirelys): "Just one moment while I research this information you have requested."
07/08/2009 03:58:55PM Agent (Mirelys): "I appreciate your patience. I am still researching the information you requested"
07/08/2009 04:01:19PM Agent (Mirelys): "Michael, the cheapest device that I have been able to locate at full retail cost is the Samsung S********** for $**********.**********."
07/08/2009 04:02:16PM Bunker: "Ok, well I would prefer to pay the $********** termination fee and may choose to terminate the Palm Pre as well if that is the best we can do in a bad situation. Thanks for your help."
07/08/2009 04:04:40PM Agent (Mirelys): "Michael, I can certainly understand that this may be a difficult position for you, however, I would not be able to provide you with any additional discounts or savings on a device purchase. I sincerely apologize for any inconvenience."
07/08/2009 04:05:13PM Bunker: "In fact why not just go ahead and terminate both lines and I will pay the terminate fee when I get the bill. Thank you."
07/08/2009 04:06:03PM Agent (Mirelys): "Michael, in order to complete your request to have the lines on your account terminated, you will have to contact our Account Services team. Would you like me to provide you with their number?"
07/08/2009 04:06:12PM Bunker: "yes"
07/08/2009 04:06:54PM Agent (Mirelys): "To better serve you, we would like to speak with you regarding your inquiry. Please contact an Account Services specialist by calling (**********) **********-********** We value your business and appreciate the opportunity to serve your wireless needs."
07/08/2009 04:07:22PM Agent (Mirelys): "I will stay on the line until you have been able to reach a representative, if you would like."
07/08/2009 04:07:41PM Bunker: "that's ok, calling now. Thank you."
07/08/2009 04:08:20PM Agent (Mirelys): "Great, please let me know when you have someone on the line with you."
07/08/2009 04:10:50PM Agent (Mirelys): "Are you still on hold?"
07/08/2009 04:11:00PM Bunker: "yes"
07/08/2009 04:11:37PM Bunker: "ok"
07/08/2009 04:12:29PM Agent (Mirelys): "You have someone on the line from Account Services with you?"
07/08/2009 04:12:36PM Bunker: "yes"
07/08/2009 04:12:51PM Agent (Mirelys): "Great, you have a wonderful day, Michael."

As you can see, I did not threaten or bully Sprint. I didn't mention the reviews or any other extraneous info. When I called Sprint customer service, I only mentioned the reviews after Sprint asked me if I was happy with their solution, which I was not, and they asked me why. The rest of that in my post was my usual attempt at humor and sarcasm. As it stands, I have just asked Sprint to cancel my service, and have not heard back from them.

Michael (Salty Off-Grid)

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