Originally Posted by cyberstven:
Hey Everyone,
Like many of you, I am stuck with Hardware problems on the Pre. Like most of you, I absolutely love the phone and can barely put it down. I am EXTREMELY disappointed with the build quality of the hardware and even mroe disappointed that Palm has not acknowledged it or starting fixing the issues. My first pre had a bunch of hotspots at the bottom of the screen, my second pre was sent to me by Palm and it turned out to be refurbished with the slider tracks all over the place, and finally I went into a sprint store to get a new one, but found a dead pixel when I got home. Now, I like the phone enough where I am just going to deal with a dead pixel, but it is even sad that it needs to get to that point. DO you guys agree that I should just keep the phone with a dead pixel?
My real question is, is there a chance Palm is going to have to recall many of the Pres? I know a lot of you have perfect ones, but there is no denying that they are having major major quality control problems. When I exchanged my phone at the sprint store, the manager told me that they will do one exchange max, otherwise I need to go to a service center. The fact that a store manager would even say something like that tells me that they are definitely having huge issues. Is there a chance that Palm is going to take care of their customers and make things right?
I think the issues are way over blown. If you are not happy with the phone return it. Palm does not need to make sure every person has a perfect phone. The have no obligation to replace even a device with a dead pixel let alone one that has a slight wobble to it...Hell apples own dead pixel policy requires multiple pixels or you have to pay to have it fixed.
A recall would not happen unless there is a risk of injury to the consumer. I have yet to read of an instance of injury to any pre owner. Seriously this was a stupid post. Think about it, the xbox 360 was never recalled...and those devices stopped functioning all together. And i dispute your assumption that they are having major quality control problems... Alot of the online "posts" of bad hardware seem to be of cosmetic nature sans the screen cracking...which any touchscreen device may experience. Seriously why would a "recall" be how you take care of customers and make things right? People lose their phones and it would kill palm.