Yep you have to get the right rep. I did not immediately get it offered for free.

First they suggested I get tech support and maybe go to the store. I said that I already did that and that sprint rep said my phone was fine.

After that I got told oh well, we do not guarantee service inside and I kept my cool and just asked if my only option was then to cancel and go back to ATT. That is when they said let me transfer you to see if we can work out a deal since we do not want to lose you as a customer.

Its all about being nice and if you do get a bad attitude retention specialist hang up and call back. You can even tell the next person how rude the previous guy/gal was to help your case.

Honestly I feel that this is not a scam. IF i cant use my phone inside it means I need a house phone which I do not want. ATT worked just fine inside so I really do have limited options if they do not want to provide me the Airave free.

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