Very true what Simon says, you can't just ask.
I politely told him I just renewed my contract for the Pre (claimed I had signal issues before and was hoping the Pre would fix that
) and that both a store rep and a chat agent advised for the Airave and due to my signal issues, I may get it for free.
Just be sure to call the # posted earlier, press zero and ask to speak to someone about cancelling -that should get you to their retentions dept.
Now just go and work your magic.
