Originally Posted by Blackrazor:
This happened to my wifes phone. When you open or close the keyboard real quick it would shut down the phone, and then you would need to start the phone back up. I called tech support, the tech told me to reset the phone. Typing in a code through the dial pad(## and a set of numbers),it pulls up a info page. At the bottom it will have a reset button. Clicking on this and then typing in another set of numbers it will reset the phone. After resetting the phone it never did it again. Even after opening and closing it back and worth several times.
we don't have a touchstone, it seems to be a software problem (i would have guessed a faulty wire, but it did work so go figure)also make sure you get all you contacts saved. you will lose everything on the phone. she lost all of hers.
Which customer support number did you call? I would like to try that reset procedure as well.